Here’s What Customers are Saying…
2016 Australian Achiever Awards — Wizcrete Concrete Awarded — Highly Recommended for Customer Service
Following the judging of your entry for the 2016 Australian Achiever Awards for Architectural Services, Building Design, Building Construction & Interior Design Services Category, you achieved a score of 91.31%* for your customer relations and service. This is an excellent result and shows that your customer service approach is one of the highest standards. The following analysis of your score across all customer and trade references provides an indication of how your business rates over seven customer service values:
- Time Related Service – phone calls/appointments/delivery – 90.00%
- Client Needs – is the customer getting/given what they want – 90.00%
- Care and Attention – all dealings handled with expected care– 95.00%
- Value – does customer satisfaction outweigh the cost –
96.67% - Attitude – politeness/friendliness/
handling problems – 95.56% - Communication – clarity/courtesy – 84.09%
- Referral– word of mouth recommendation– 87.50%
- Overall Perception –consistency/standard of work/presentation/referral 89.81%
“We were very happy with the end results of everything they did for us, which was great. Everyone was really friendly and helpful and are great at keeping us up with what was happening. The contractors’ problem- solving abilities were impressive.”
“We used their services in order to re-do our driveway and were very happy with all our dealings with them. They made the whole process very pleasant, they understood what we were wanting to achieve and when it came to doing the job itself, their staff were always professional, well presented and arrived promptly at the times we agreed on.”
“Hans is very professional and really knows what he’s doing. We are really happy with the final result and have to say that Hans was very easy to work with.”
“We are very happy with everything Wizcrete Concrete Solutions did for us. They were very helpful with suggestions and had the flexibility to adapt to some time line changes we made. We knew what we were up for and there were no hidden cost surprises.”
“They were really good to deal with, they kept their word and they kept us in the loop. The team they have would have to have been the best ever. They were great workers and kept the site really tidy throughout the work and you didn’t know they’d been there once the job was finished.”
“We are very happy indeed with what they did for us. Everyone was very friendly and helpful and were only too happy to answer any of my queries, which is not always done by suppliers.”
” They did their best to always be on the job despite the fact that they had to work around some really bad weather.”
“I thought we got great value as their work was excellent.”
Wizcrete Solutions has recently completed a commercial resurfacing project of a major trading shopping centre. Wizcrete has produced exceptional workmanship on all their projects. We would recommend Wizcrete to any organization that wants a professional and hassle free project. Matthew Skord – Higgins Building Services – 18th August 2011
“I am writing this letter to thank you and the team for the work you have done on rebuilding our driveway and creating a new pathway for our home. Your advice up front as to design, colours and layout were invaluable. The guys who did the work were quick and professional and delivered on time as promised. Where there were any issues they were quick to correct them and consult with me on options available. Diane’s after-sales service was exemplary. I think we got great value for money in this exercise. I would have no hesitation in using you again although given your long-term guarantee of quality workmanship; it is highly unlikely I will ever see you again at our current location! Thanks to you and your team. Simon Lane – Belrose – 21st June 2011
We found Wizcrete a refreshingly efficient company. We called, they quoted, the job was done. Great work Wizcrete! Ania Bergstrom Architects -Wahroonga – 8th August 2011
Our Latest Testimonial
Over the years, the Wizcrete team has been fortunate to win a number of awards but the greatest satisfaction always comes from hearing first hand what benefit our direct clients got from giving their home a mini-facelift.
Please note that Wizcrete was formerly called SprayTech until a recent ‘Marketing face-lift’, much like what we do to people’s homes. Most of the testimonials you see below refer to SprayTech so keep that in mind when watching the video’s and reading the testimonials.
Check out a recent job near you
Whilst reading the testimonials below keep in mind that there is a very good chance that we’ve already got a satisfied customer near where you live. Simply give us a call and we’ll check over the jobs we’ve done and point you in the right direction.
Listen to what one of our clients has to say about the work crew,
how satisfied they were and how Wizcrete (formerly SprayTech)
created options they never knew existed!
Find out the main reasons Mark went with SprayTech
(now called Wizcrete) and the quick turnaround
and professionalism throughout the process
Customers were pleasantly surprised with a bonus
Fountain and decided…’Hans is the Man!’
We truly value all the kind comments and feedback that the following satisfied clients have provided. Thanks to everyone for taking the time to write in.
Michael D -Project Engineer – City Projects Bayside Council
It was good work. There was an attention to detail in getting the complicated pattern to exactly match in with the adjacent surfaces,especially considering the problems with access to the site. Wizcrete also managed to keep the site safe for pedestrians whilst liaising with the RMS as required for the road closure.
Diane’s after-sales service was exemplary.
I am writing this letter to thank you and the team for the work you have done on rebuilding our driveway and creating a new pathway for our home. Your advice up front as to design, colours and layout were invaluable. The guys who did the work were quick and professional and delivered on time as promised. Where there were any issues they were quick to correct them and consult with me on options available. Diane’s after-sales service was exemplary. I think we got great value for money in this exercise.
I would have no hesitation in using you again although given your long-term guarantee of quality workmanship, it is highly unlikely I will ever see you again at our current location!
Thanks to you and your team.
Simon Lane – June 2011The tradespeople were efficient, on time and completed the job to our satisfaction.
Thanks for arranging for the work on our driveway.
The tradespeople were efficient, on time and completed the job to our satisfaction. We would recommend your company to anyone wishing to improve the appearance of their concrete drive surface.
Judi and Gerry – Roseville – June 2011We are very pleased with the work.
The workmen were always on time and very friendly and answered any questions we had. We are very pleased with the work.
Jo Tuscano – GlebeThe contractors at Wizcrete Concrete are both friendly and professional.
I would like to thank Hans and the team at Wizcrete Concrete Sydney for their wonderful work on my front garden and driveway. My situation has been a little different, and having to communicate with the council extensively, Hans has provided the utmost patience and professionalism in helping and recommending me the best and the most economical options available to me. The contractors at Wizcrete are both friendly and professional. I would highly recommend Wizcrete Concrete/Garden works.
Jamy Cheng – EppingProfessionally I was impressed
Professionally I was impressed with my dealings with Wizcrete – All appointments (including initial inspection) were kept, phone calls and emails were responded to within a satisfactory time period. Three months after the jobs were completed I have no issues with the quality of the work performed. The makeover on the once dull concrete patio is quite remarkable and was beyond my expectations”.
P Ward – Lane CoveThe neighbours have said that our driveway and paving looks great and has been done professionally.
We are very happy with the results. The neighbours have said that our driveway and paving looks great and has been done professionally. The whole process from the initial onsite consultation to the sealing and completion was very easy, and the guys on site were very helpful
P Ryan – RydeYour professionalism from quote to finish was outstanding.
Thanks for a great job. Your professionalism from quote to finish was outstanding. The team did a fantastic job. I would not hesitate to recommend anyone and enjoyed having them over at our place. Have a great weekend mate and thanks for everything.
Kent Williams – MosmanThey were pleasant, efficient, and the most affordable in town – Highly recommended
Wizcrete transformed my shabby kitchen into a stylish modern environment (concrete polishing). They were pleasant, efficient, and the most affordable in town – Highly recommended
Brendan Cowell Writer/Director/ActorThe result has been pleasing
The paths around my home were of sandstone and in very poor condition. The cost of replacing this with new sandstone was prohibitive. Wizcrete provided an acceptable alternative which was reasonably priced. The result has been pleasing
Dr Peter R – KillaraYour many years of experience in concreting and stenciling was evident from our first contact
We have appreciated your suggestions and counsel throughout the process. Your many years of experience in concreting and stenciling was evident from our first contact. Once again, thank you
C Henson – KillcareThe new driveway and parking area have transformed our home all thanks to you and your team.
The new driveway and parking area have transformed our home all thanks to you and your team.Your tradesman were pleasant and courteous and tried to meet our demands and thanks for fitting our job in when you found out we had a function on at our house and the driveway had to be done. If you want anyone to come over to look at the job then please send them
Bruce. R – St IvesWould you please convey my special thanks to your concrete team.
I have already expressed my appreciation of the work done on my driveway and path. Would you please convey my special thanks to your concrete team. It was a real pleasure having Wizcrete’s positive input to assist us choosing the appropriate colour and pattern
Peter F – Belrose NSWI was well informed on the timing of the work schedule
The WizcreteConcrete team and could not recommend them more highly… I was well informed on the timing of the work schedule
Barbara J – CollaroyWe know it will help us sell our home
I can’t believe the difference the new concrete stencil makes.We know it will help us sell our home
Tony G – Greystanes
